Tuenti is a private social platform (hereafter, also called “Service”) that provides a personal space (hereafter, “Profile”) through which you can share and exchange information, communicate with your contacts and friends. This Service provides the opportunity to know what is happening in your social surroundings, facilitates communication with friends and/or contacts, and helps you make new friends and/or contacts. The private social network Tuenti is administrated by TUENTI TECHNOLOGIES, S.L. (hereafter, “TUENTI” or “we/us”).
In terms of its Code of Ethics, TUENTI is a member of CONFIANZA ONLINE and full, right-bearing member of AUTOCONTROL, a non-profit organization dedicated to the management of advertising self-regulation in Spain.
TUENTI can contact you at any time and require proof of age in the form of a photocopy of your passport or an equivalent document of identification. If you do not provide us the requested documentation within the granted time period, TUENTI reserves the right to deactivate or delete your Profile.
The information contained within the document of identification provided to us will be used exclusively by authorized TUENTI personnel for the single objective of identification and data verification and will, under no circumstances, be used for any other purpose.
If you are between the ages of 14 and 18, we recommend that you inform your parents or legal guardians before sharing information with other users with whom you are in contact through our Service.
If we are made aware that someone younger than 14 years of age is registered as a user, we will take the necessary measures to verify whether or not this individual has parental authorization, and may block or delete the user’s Profile.
In spite of the aforementioned, and in compliance with applicable law, TUENTI may make exceptions and allow persons under 14 years of age to register in the private social platform Tuenti, if and only when TUENTI receives adequate parental authorization signed by the father, mother, and/or legal guardian of the minor that would like to register and access the Service, along with all necessary documentation for verifying the authenticity and validity of the authorization—for example, a copy of the official valid ID of the father, mother, and/or legal guardian, proof of parental relationship (birth certificate, “Libro de Familia” or equivalent), along with a copy of the official valid ID of the minor, if one exists.
With the purpose of facilitating the process of parental authorization for interested parties, TUENTI’s parental authorization form can be accessed by clicking on the following link.
You expressly accept that the Service and all features associated with TUENTI’s private social platform are offered exclusively for personal use and that it is expressly prohibited to use them for any economic or commercial gain without first receiving authorization from TUENTI.
All information provided to TUENTI must be accurate and up to date at all times.
You are obligated to make reasonable use of the Service, website, and the contents therein, along with the mobile applications offered by TUENTI, according to the purposes and possibilities for which they are designed, respectively.
In relation to the Service, TUENTI acts solely as an intermediary that makes its technological platform available for use, assuming only those responsibilities derived from due prudence that fall within applicable law. TUENTI does not assume any responsibility, direct or indirect, for improper, fraudulent or illegal use of the Service, website, mobile application, or contents therein.
TUENTI will take all reasonably possible steps to supervise the legality of the contents, images, comments, opinions, and other information shared and communicated through the Service, website, and/or mobile applications offered by TUENTI. However, given that it is impossible for us to maintain absolute control over the aforementioned, you will be solely responsible for the information, images, comments, opinions, allusions, and all other content of any type that you communicate, store, transmit, or exhibit on your Profile.
Specifically, TUENTI is not to be considered responsible editor, and we expressly declare that the opinions that may be transmitted by users through the Service are not endorsed by or representative of TUENTI; the issuer of any and all information is fully and solely responsible for all consequences its transmission may bring about.
We reserve the right to limit the publication within the Service of content, opinions, information, comments, images, and drawings—through the installation of filters designed for this purpose—that users might bring to our attention. The aforementioned does not imply any responsibility or obligation whatsoever on TUENTI to control the contents that may be transmitted through the Service, but rather the willingness to avoid, to the extent that it is reasonably possible, the use of the Service to transmit content, comments, or opinions on the Internet that may be considered defamatory, racist, sexist, xenophobic, discriminatory, pornographic, violent, that violate in any way general decency, public order, or are clearly illicit or illegal.
Furthermore, under no circumstances will TUENTI be responsible for:
Access to or use of the Service for illegal or unauthorized purposes, with or without economic gain, is ABSOLUTELY AND EXPRESSLY PROHIBITED and, therefore, the consequences of such actions will be the sole responsibility of the user who realizes such activities. More specifically, prohibited activities include, but are not limited to, the following:
If TUENTI or an entity that is sponsoring/collaborating on an event, promotion, contest, or activity made available through the Service becomes aware of any anomaly or fraudulent activity, or suspects that a participating user is attempting to prevent or hinder the natural development and execution of such activities, TUENTI or the collaborating entity can unilaterally remove said participating user, eliminate the event, contest, promotion, or activity, and/or nullify the prize related to such events or activities, without warning.
In the application of the aforementioned, TUENTI reserves the right to deactivate or delete any Profile automatically and without warning; in case of such deactivation or deletion, the user has no right to any compensation. TUENTI also makes clear that we may contact and collaborate with police and/or judicial authorities if we become aware of any infractions of applicable laws or if we suspect that a criminal or penal infraction is being or has been committed.
If TUENTI has reason to believe that you are using a Profile to impersonate another person or entity through the creation of a Profile, we will verify your identity and, upon verifying that you are impersonating a third party, we will delete your Profile. Likewise, if TUENTI is unable to adequately verify your identity, your Profile will be deleted.
If you are aware of a false Profile or have reason to believe that someone is using a Profile to impersonate a third party, do not hesitate to contact us using this form or report the Profile using the “Report” option that TUENTI makes available throughout the website.
With regard to the aforementioned, TUENTI makes clear that we may contact and collaborate with police and/or judicial authorities if we become aware of any impersonation that may be considered a crime, especially such crimes.
TUENTI holds all intellectual and industrial property rights related to the Service, along with the mobile applications offered by TUENTI that permit the access to the Service from mobile devices, with the exception of content published by users—who maintain all rights to their content, as outlined in the following section—and content provided by third parties to TUENTI.
All exploitation or economic gain, whether direct or indirect, whole or partial, of the content (images, texts, design, indexes, forms, etc.) that makes up the website and/or mobile applications provided by TUENTI is absolutely prohibited without having first received TUENTI’s express written consent for such activities. If TUENTI detects that the current license has been violated, TUENTI will delete your Profile without regard for secondary consequences that may be caused by said violation.
The aforementioned license will be null and void at the moment you remove your content from the Service or deactivate your Profile. From the moment that either of these occurs, TUENTI will terminate the communication of your content as quickly as possible.
Upon publishing content on the Service, you guarantee that:
The chat or instant messaging service provided by TUENTI allows the user to, both through the TUENTI website and the mobile applications, exchange instant messages of text and/or multimedia content with their network of friends and contacts in the private social network Tuenti, using the mobile or landline data network that the user has contracted with their telecommunications service provider.
To that effect, the following distinction must be kept in mind:
The user has options for managing their list of contacts for chatting, their list of friends, blocked users, etc.
TUENTI acts solely as an intermediary with regard to the messages and/or content that are exchanged among users through the chat or instant messaging service, especially keeping in mind that TUENTI is not able to control or review the content published by users in said messages. Inasmuch, the user is fully and solely responsible, before TUENTI and third parties, for the texts and/or multimedia messages that the user sends or shares with other users.
Your Profile includes a “My Events” space, where you can post information about any personal event you would like (birthday party, etc.). You can also invite your network of friends within the private social network Tuenti to participate in your personal events.
The participation in possible events, contests, promotions, or any other activity provided by the Service and organized by TUENTI and/or TUENTI’s partnering entities implies your acceptance of the particular terms of each event, contest, promotion, and/or activity. The participation in these events, contests, promotions, and/or activities may be subject to additional requirements (age, place or country of residence, etc.), and the awarding of prizes to the winners of any activity organized by TUENTI and/or TUENTI’s partnering entities may be subject to the fulfillment of specific conditions or requirements.
Inasmuch, when TUENTI’s sole function is that of intermediary, all possible complaints or lawsuits related to the events, contests, promotions, and/or activities organized by TUENTI’s partnering entities must be handled directly with the responsible entity. TUENTI is not responsible, directly or indirectly, for any mistake, error, or failure related to the events, contests, promotions, and/or activities organized by said entities and made available as part of the Service.
You are fully and solely responsible for your interactions with other users throughout the Service. TUENTI does not control your personal relationships. However, we do recommend that you are careful when choosing your contacts and friends and the people you choose to add to your networks. And of course, if someone harasses, bothers, or intimidates you, communicate the problem to us so that we can take the necessary actions.
You understand and accept that the Service includes advertisements, and that, inasmuch, you can access third-party advertising from your Profile that TUENTI and/or other entities provide through the Service.
TUENTI provides a notification service that informs you, via email, of activity and updates on your Profile and throughout your network of friends in the Service. You can choose whether or not to receive these notifications from the “Settings” section of your Profile on the website.
This notification service does not affect communications that TUENTI may send you to:
You understand and agree that the stated types of communication, and others similar to these, are a necessary part of the Service.
As a user of the Service, you can send requests for other people to form part of your network of contacts or friends on the private social network Tuenti by simply sending an invitation to their email address or mobile phone through the automated invitation service provided by TUENTI. The invitation is simply a tool that TUENTI makes available to you for the purpose of offering other people the opportunity to register as a user on the private social platform Tuenti and maintain contact with you.
In line with the aforementioned, and if you so desire, you can send the following types of invitations and requests through the website and/or your mobile device using a TUENTI mobile application that offers this function, by email and/or SMS, depending on whether the user is already registered in the private social platform Tuenti, and depending on whether you want to request that the person form part of your network of contacts or your network of friends:
If the user decides to use the mobile application provided by TUENTI to send the aforementioned invitations and/or requests, said application will automatically complete the text fields in the mobile device’s email and/or SMS applications.
Sending an invitation does not imply that your contact or friend is automatically registered in the Service. The recipient must first accept the invitation you send them and fulfill the registration requirements set forth by TUENTI.
TUENTI will not store the information you provide in the invitation nor the email or phone number you provide. You will be fully responsible for any conflict or complaint that arises related to the invitation from TUENTI.
When you send an invitation to join TUENTI, you are fully responsible to the recipient of the invitation for any complaint that the recipient might make against TUENTI, relieving TUENTI of any and all responsibility related to the invitation.
When you use an alternative option established by TUENTI to become a user of the Service, TUENTI reserves the right to request specific personal information for the purpose of sending confirmation codes and verify your registration.
Remember that the information requested by TUENTI is designed to securely manage your registration for the Service. To that end, you must follow the established instructions for the request, verification, and registration of an account. Providing said information does not imply the automatic registration in the Service, nor that we will use that information for any other purposes than those stated here.
Likewise, all users that desire to use the mobile application provided by TUENTI will be required to verify their mobile phone number during the registration process in the application. To that end, the user must introduce their mobile phone number in the established form within the mobile application provided by TUENTI. TUENTI will then send an SMS with a confirmation code to the number provided, which the user must introduce in the application to complete the verification process.
The use of any technical, logical, or technological resource through which someone, whether or not a user of the Service, might benefit directly or indirectly, with or without commercial gain, from the Profiles or contents of the website IS ABSOLUTELY PROHIBITED.
You cannot insert or publish any link, hyperlink, frame, or similar resource that redirects to a URL related to TUENTI’s content and/or Profiles on any website, blog, forum, TUENTI Profile or that of any other social network. If TUENTI detects a link or similar resource that potentially violates the intimacy, honor, or image rights of any user, TUENTI will take actions to eliminate this link and, when TUENTI deems it appropriate, communicate the activity to the appropriate authorities.
Regarding mobile access, we do not charge any price or fee for your access to the Service from your mobile device or for downloading or using TUENTI mobile applications. However, your mobile service provider will apply the data transfer rates and fees stipulated for the services you have contracted with them. Consequently, your use confirms your understanding and acceptance that your mobile service provider may charge you for Internet access, text messages, and/or other activity using the Service through a mobile network.
Thus, we recommend that you check with your mobile service provider about the prices and fees that may apply when you download a mobile application provided by TUENTI and/or you use the Service from your mobile device, along with any restrictions that may apply. Remember that you are fully and solely responsible for paying the bills and/or any costs you may incur as a result of accessing the Service from your mobile phone or device, based on the rates you have contracted with your service provider.
TUENTI takes no responsibility for the restrictions that your mobile service provider may place on the Service or that may prevent the Service from working properly. Inasmuch, you are responsible for knowing if your mobile service provider, your contracted rates, and your mobile device are adequate for accessing the Service and/or using the mobile applications made available by TUENTI.
TUENTI does not accept any responsibility for errors or interruptions in the telecommunications network used by your mobile service provider, nor for loss or damage to your mobile device. In case of such events, you are solely responsibility for contacting your mobile service provider immediately to avoid incorrect or unauthorized use of your mobile device. Likewise, TUENTI does not accept any responsibility related to errors, incompatibilities, and/or damage to your mobile device that may be caused by the download and/or use of TUENTI’s mobile application(s).
It is important to remember that there are many features and services available through the website of the private social network Tuenti that are not available through m.tuenti.com, m.tuenti.es, or the TUENTI mobile applications.
TUENTI offers mobile applications to users free of charge for download and exclusively personal use without commercial gain. Consequently, TUENTI will not permit any commercial use of said applications by users, whether direct or indirect, unless said users have received prior and express authorization by TUENTI for such use.
Likewise, we inform you that the TUENTI mobile applications and/or some of its features may not be available and/or function correctly with all telecommunications providers or with all mobile devices, and it may not always be available in every location, country, or moment. Additionally, the availability and quality of the Service in your mobile phone can vary based on a variety of factors including the device you are using, your geographical location, your available bandwidth, and/or the speed of your Internet connection. It is your responsibility to ensure that the devices and infrastructures available to you are adequate for the correct use and operation of the Service.
All users that are interested in utilizing the Service in their mobile device can access the TUENTI page designed for mobile devices, available through domain names m.tuenti.com and m.tuenti.es, or download on of the TUENTI applications to their mobile device in the case that these applications are available and compatible with the mobile device in use. Remember that the mobile applications that TUENTI makes available to its users, along with the associated features, may vary over time. Inasmuch, we recommend that you consult the TUENTI applications available for your mobile device at any given time.
By using TUENTI, you guarantee that the information provided is true and accurate. You also expressly authorize TUENTI to use the phone numbers provided to manage your access and use of the private, social platform, Tuenti.
Phonebook synchronization will allow the user to know, on the one hand, which contacts are already registered on the TUENTI service, as well as those that form a part of their contact and/or friend network on the social, private, Tuenti platform. To do this, once the phonebook is synchronized, the information contained within it (only phone numbers and email addresses) will be synchronized automatically at once with the database of registered users on the social, private Tuenti platform.
The user’s phonebook will remain stored in such a way that TUENTI will maintain, only by name and by user account and without modifying/updating/using in any other way than that of what was requested by the user, his/her phonebook with all of the data associated with said contacts with the exception of photos. In addition, by using the social, private, Tuenti platform you declare that you accept and understand that your phone number will be used by TUENTI, as well as numbers of third parties with whom you would like to use the social, private, Tuenti platform. Additionally, TUENTI will save information about the mobile device from which your phonebook has been synchronized.
When you synchronize your phonebook through the TUENTI mobile app that uses this functionality, you guarantee that you would be in compliance with the protection of personal data legislation, should the application of which be necessary. Remember that use of third party information when using the services and functionalities of the social, private, Tuenti platform will be your exclusive responsibility.
Bear in mind that when synchronizing your mobile phonebook for the first time, the information within it and that of TUENTI, will continue to be automatically synchronized, at least once a day or at any time that you request it.
Specifically, once you authorize synchronization, the loaded phonebook will be automatically synchronized: (i) each time you request it by clicking on the corresponding option within the TUENTI mobile application; (ii) each time you opens the said application; and (iii) every 24 hours if you have not used the TUENTI mobile application in less than that amount of time. Additionally, you can synchronize several phonebooks if you uses several mobile devices. In this way, TUENTI will be able to establish a maximum limit of phonebooks that each user can synchronize.
As regards personal information of your contacts that may eventually be within the application of Organic Law 15/1999, December 13, on Personal Data Protection (hereafter, “LOPD”) and that TUENTI has access to, remember that you are solely responsible; TUENTI will only use said information for the purpose of providing you with the contact list feature and, inasmuch, based on your instructions. TUENTI commits to keep the personal information included in your contact list(s) private and secure. To that end, TUENTI will never use this information for any purpose other than that of providing you with this feature; the information will not be published, communicated, or shared with other persons or entities, even for the sake of storing said information. If you decide to terminate your use of the Service, TUENTI commits to eliminate the information included in your contact list at the time of termination. Inasmuch, remember that at the time your use of the Service is terminated, TUENTI will not store any copy of the information included in your contact list.
In relation to the contact list feature, TUENTI acts merely as intermediary, assuming only and exclusively the responsibility derived from due diligence that may be demanded by law. TUENTI does not assume any responsibility, direct or indirect, related to the incorrect use that you make of this feature and, particularly, of the information of your personal contacts. You decide whether and which contacts to synchronize, the content of your contact list, and the use you make of the information contained there; inasmuch, TUENTI is in no way responsible for the actions you choose to carry out with your contact list, nor the manner in which you control and/or handle it.
In addition to synchronization, the TUENTI mobile application allows users to search for new contacts and/or friends by manually entering their mobile phone numbers and/or email addresses to verify if said persons are currently registered within TUENTI’s services. If the number or email address introduced in the search field does not correspond with a current user of the Service, the user can send an invitation from their mobile phone, by email or SMS, inviting the person associated with said number or email address to register in the Service. If the number or email address is associated to a current user of the Service, you have the option to send them a request to join your network of contacts or friends. The recipient can accept or reject the request; if rejected, the sending user will be added to the recipient’s list of blocked users.
The telephone Internet or Voice over IP service offered by TUENTI to its users (henceforth “Tuenti VoIP”), is a service meant for exclusive personal use by the user, not interoperable with traditional telephone services or “telephone service available to the public” (STDP), that permits the exchange of calls to be placed through the Internet to contacts and friends using the Service.
While Tuenti VoIP allows for the sending and receiving of calls among users of the private social Tuenti platform, this service does not replace or substitute users’ traditional phone service or STDP (landline or mobile). Among the main differences between Tuenti VoIP and traditional telephone services is that through Tuenti VoIP, calls cannot be placed to landline telephone numbers, mobiles, telephone information numbers, or to Emergency Service numbers such as 122, but rather only to users of Tuenti VoIP that have all of the necessary technical and software means. Therefore, users should have alternate means of ensuring their ability to make and handle calls to aforementioned Emergency Services, if necessary.
Users that wish to make use of Tuenti VoIP must have the necessary software, equipment and/or means for its proper use and operation such as access to broadband Internet and a compatible mobile device. Thus, in order to use Tuenti VoIP, users must use an Internet connection contracted with their respective Operator whether it is mobile or a fixed data network.
In this regard, TUENTI does not charge for access to Tuenti VoIP with your mobile device or for the download and use of TUENTI mobile applications, but your telephone Operator may apply a tariff that you have contracted for the sending and receiving of data. Consequently, by using Tuenti VoIP, you state that you accept and understand that your telephone Operator may charge you for the required connection and consumption of data as a result of the use of Tuenti VoIP.
As TUENTI wishes to promote the responsible and sensible use of our VoIP service, we have established a fair usage policy for this service with the objective of preventing possible fraud, excessive and/or abusive use that can negatively affect the quality of the service and/or that of other users. For this reason, we ask that Tuenti VoIP not be used excessively or in an unreasonable way and that it always be used for personal and private purposes, and never for commercial and/or advertising purposes.
For informational purposes only, excessive or unreasonable use is understood to be that which is significantly above the average use of users of Tuenti VoIP, according to statistics obtained by TUENTI in this regard. In order to carry out this measurement, TUENTI will always use objective parameters based on the use of each user individually, make of the Tuenti VoIP service. If TUENTI should detect that the use of a user of Tuenti VoIP is excessive, we will contact the user and, in extreme cases, cancel the Service of that user.
The Tuenti VoIP service is offered to users without any type of guarantee since TUENTI cannot guarantee the quality of the service or that it will be available at all times and without errors or interruptions, and the user does not have the right to make claims against TUENTI regarding this matter. For example, the quality of the conversations held among users through Tuenti VoIP may be affected by factors beyond TUENTI such as the Internet connection contracted by each user, geographical location at the time of the call, and/or the battery level of each mobile device. At the same time, please keep in mind that some operators may restrict or limit the use of VoIP services on their own networks.
Therefore, TUENTI will not be held responsible for any interruptions, dropped calls, malfunctions, or delays related to the Tuenti VoIP service arising from a failure or defect caused by one of the one of the aforementioned causes for which TUENTI has no control such being that they are of force majeure.
The content of the conversations held will be the sole responsibility of the user placing such calls and, for this reason, this user will be held responsible to TUENTI and third parties for the calls made to other users. TUENTI is merely an intermediary regarding calls and communication exchanged among users of the Tuenti VoIP service and therefore, TUENTI will not control or monitor the content of the conversations transmitted through the service, nor will it assume any responsibility for the content of such communication among users beyond that which is statutorily required, if any.
Finally, with respect to the collection and treatment of users’ personal data such as data traffic and call history on VoIP that may arise from the use of the Tuenti VoIP service, this will be done by TUENTI in strict compliance with the provisions of rules on data protection and in accordance with TUENTI’s Privacy and Data Protection Policy.
The use of any TUENTI service and/or mobile application by a user in any country is the sole responsibility of that user. As a user, you are fully responsible for ensuring that your activity complies with the laws of the country from which you access these services and/or mobile applications.
Likewise, it is possible that, due to technical and/or legal limitations, some of the features and/or services of the private social platform Tuenti are not available or do not function correctly in all countries.
Current legislation determines the laws that govern, and the jurisdiction that affects the relationship between TUENTI and the users of the Service. However, for cases wherein the legislation does not specify another jurisdiction, TUENTI and the user expressly renounce all other jurisdictions that may apply and agree to submit to the Courts and Tribunals of the city of Madrid, Spain.
The information that you give to TUENTI is stored in our files, which are registered with the Spanish Data Protection Agency (hereafter, “AEPD”). The AEPD works to make sure Spanish laws about privacy and data protection are followed, and that your personal information is safe and private.
When you check the box on the registration form, you are also giving your express consent to receive information from TUENTI by means of the private social network Tuenti, messages sent to your email account, SMS messages, MMS messages or calls to your mobile phone, or mail by post. This information may include both changes and updates related to TUENTI and activities, products, services, offers, special promotions, etc. related to the Internet, information technology, and/or the telecommunication sector. This information may be segmented based on the information you give us (age, location, gender, etc.) with the goal of giving you personalized service and relevant information.
Remember that at any time you can refuse TUENTI the right to send commercial and promotional communications, including by electronic means, by writing to email@example.com.
When using the Service, you will see information, promotions, and offers from third-party companies that TUENTI collaborates with. You will also be able to access sponsored events. These events are activities sponsored by TUENTI and/or third-party companies, which we make available for your participation.
TUENTI works very hard to keep your information safe and private. We put a variety of security measures and technical tools in place to try and make sure your information is never lost, misused, or accessed without your authorization.
As a user of the Service, you have the right to access your personal information, to know how and why we use it, and to tell us if you do not want us to use your information in specific ways. You can also correct any errors in your information if you find it to be incorrect or inaccurate, and you can ask us to delete your information if you want to stop using TUENTI’s private social platform.
You can contact TUENTI at firstname.lastname@example.org for any of these purposes. Before we can do any of these things, you will need to send us a copy of your official identification document (DNI, NIE, or passport) so that we can verify the identity of the person contacting us.
To become a user of the private social platform Tuenti, you must receive an invitation in your email and/or mobile phone from a friend or contact that is already a TUENTI user, or you must request an account through one of the secure alternative options established by TUENTI.
Once you have accepted your contact’s or friend’s invitation or completed the alternative request and verification process established on our website, you must register by filling out the registration form on the website with the required information.
You also have the option to voluntary give TUENTI more information about you, including your photo, address, interests, hobbies, and the like.
This information will be available to you and you will be able to modify it within your Profile.
Having a Profile in the private social network Tuenti means that you must accurately represent yourself at all times and that you cannot impersonate another person or entity. You must take full responsibility, and must enter real, truthful, and up-to-date information. TUENTI works to verify the accuracy of your information, and we reserve the right, without prejudice to further actions, to refuse your registration or to delete your Profile if we discover that the information provided is false or incomplete. The accuracy of the information on your Profile is essential to using the Service. Likewise, we reserve the right, as a private social platform, to deny admission or unilaterally delete any Profile that we believe to be inappropriate due to the content and its relation to the Service.
Upon registering in the private social network Tuenti, you have a Profile in which you publish and share your real, personal information as you wish and with whom you wish. Personal information will be shared throughout the Service based on the privacy options you choose and over which you have exclusive control.
You are responsible for controlling your personal information at all times. To that end, we recommend that you are very careful when choosing which personal information you publish and with whom you share it. As a user of the Service, you must inform TUENTI about any changes in the accuracy of the information you have provided us. You can change your personal information by going to “Options” > “Preferences” > “Personal Info”.
TUENTI can contact you at any time and require proof of age in the form of a photocopy of your official identity documentation. If you do not provide us the requested documentation within the stated time period, TUENTI reserves the right to deactivate or delete your Profile.
The information contained within the document of identification provided to us by the user will be used exclusively by authorized TUENTI personnel for the single objective of identification and verification of the data submitted and will, under no circumstances, be used for any other purpose.
If you are between the ages of 14 and 18, we recommend that you inform your parents or legal guardians before sharing information with other users that you are in contact with through the Service.
If we are made aware that someone younger than 14 years of age is registered as a user in the Service, we will take the necessary measures to verify whether or not the individual has parental authorization, and we may block and/or delete the user’s Profile.
Without prejudice to the aforementioned and in compliance with applicable law, TUENTI may make exceptions and allow persons under 14 years of age to register in the private social platform Tuenti, if and only when TUENTI receives adequate parental authorization signed by the father, mother, and/or legal guardian of the minor that would like to register and access the Service, along with all necessary documentation for verifying the authenticity and validity of the authorization—for example, a copy of the official valid ID of the father, mother, and/or legal guardian, proof of parental relationship (birth certificate, “Libro de Familia” or equivalent), along with a copy of the official valid ID of the minor, if one exists.
With the purpose of facilitating the process of parental authorization for interested parties, TUENTI’s parental authorization form can be accessed by clicking on this link.
TUENTI provides various options for controlling your privacy that you can configure in order to guarantee the security of your information. Inasmuch, you hold full and exclusive responsibility for deciding who has access to your personal information.
By default, your privacy configuration is set to “Only friends”. That means: (i) only the persons that you have accepted as friends will have access to the information shared in your Profile, including your photos and telephone numbers, and (ii) the persons you have added as contacts but that are not included in your friends in the private social platform Tuenti will only be able to access the basic identifying information such as, for example, your full name and Profile Photo, if you’ve chosen one.
In the section of the website dedicated to configuring your privacy, you will find three options for deciding which information you want to share with your friends on the private social network Tuenti. These options can be activated or deactivated at any time, and include:
If you decide not to share this information with the persons included in your network of friends on the private social platform Tuenti, your information will remain private and only visible to you.
Additionally, you can control who sends you private messages within the private social platform Tuenti based on these three categories:
Likewise, you have the option to block unwanted users, block photos in which you do not want to be tagged, and block invitations to events.
By default for all TUENTI users, the three options described above are activated and the reception of private messages is limited to “Only friends”. You are fully and solely responsible for the configuration of your privacy settings at all times.
TUENTI does not control, and therefore, cannot be held responsible for the possible handling or collection of users’ information by other users or by third parties.
Moreover, you must be aware that the private social platform Tuenti includes a search engine that allows you to search for other users of the Service. In general searches carried out by registered users in the private social platform Tuenti, the users do not have access to the information in the Profiles that are generated by the search. The only information that is made available through the search engine is the name of the user, the networks that the user is a member of, and the photo (if any) that the user has chosen to upload as the Profile Photo. This same information will also be accessible inside events for any user that has indicated that they are attending, or “maybe” attending, the event.
You can temporarily deactivate or permanently delete your Profile on the TUENTI website by following these steps:
To temporarily deactivate your account on the private social platform Tuenti, go to the Options dropdown on the upper part of your Profile, and click on "Settings" > "Account" and click on the "Deactivate Account" button at the bottom of the page.
To permanently delete your account from the Service click here. If you choose this option, you will permanently lose all of the information related with your Profile (i.e.: friends, photos, wall comments, etc.).
You can contact us using this form.
A cookie is a file that is downloaded onto your device when you access certain webpages. Cookies allow the webpage, among other things, to store and retrieve information about the number of times you visit it, the browser habits of a user or computer and, depending on the information that it contains and the way in which the computer is used, cookies can be used for user recognition.
We use the following types of cookies on Tuenti webpages, which are processed either directly by us or by partnering third parties:
Technical Cookies: These cookies are used by Tuenti and allow the user to browse the webpage and use different options or services that exist within it such as traffic control, data communication, session identification, access to restricted areas of the website, order form element memory, applying for registration or participation in an event, secure element usage during navigation, or storage, dissemination and/or sharing of content.
Personalization Cookies: These cookies are used by Tuenti and allow the user to access the service with some general predefined characteristics based on a series of user terminal criteria such as language, the type of browser used to access the service, regional configuration from which the service is accessed, etc.
Analytical Cookies: These cookies are used by Tuenti and by Akamai, ComScore, and Google Analytics. They allow us to quantify the number of users and measure and statistically analyze user activity and use of our webpage in order to create user navigation profiles on said pages and on our applications, all of which is done for improvement purposes.
Advertising and Behavioral Advertising Cookies: These cookies are used by Tuenti and by DoubleClick, MyThings, Weborama, Acxiom, MathTag, Youtube and Zanox. They allow us to manage advertising spaces on the webpage and/or application in the most efficient way possible by tailoring ad content to your use of our platform. To do so, we can analyze your Internet browsing habits and display ads related to your browsing profile.
Bear in mind that in order to be able to use certain services and functionalities that we offer on the Tuenti platform, you will need to have cookies enabled on your browser. In particular, through these technical cookies, Tuenti will be able to recognize you as a registered user each time you access our platform, allowing both access and use of said services and functionalities.
Nonetheless, remember that you can allow, block, or delete these cookies whenever you want to through your browser’s settings options:
For Internet Explorer, click here
For Mozilla Firefox, click here
For Google Chrome, click here
For Safari, click here
Remember, for the correct method to delete cookies, refer to the most up to date help information for each browser, as this may be different for different versions and operating systems.
If you use a different Internet browser, we recommend consulting its specific cookie management options that may be found at all times.
TUENTI TECHNOLOGIES, S.L. (hereafter, TUENTI) is a trading company whose registered address is: Calle Gran Vía 28, 6ª planta, C.P. 28013 Madrid (Spain); and whose email address is email@example.com; and with phone number: +34 91 429 40 39.
For inquiries or issues regarding the TUENTI Mobile Service, you can contact us by dialing 22020 from any TUENTI mobile or by sending an email to firstname.lastname@example.org. If you prefer to receive personalized attention, you can chat with us by clicking on the “Mobile” tab in your service profile.
TUENTI is registered with the Trading Company Registry in Madrid, Spain, Volume 23101, Sheet 10, Page M-413964; TUENTI’s tax code number is B84675529.
© TUENTI, 2014.